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CBPconnect is our online, self-service portal for trip insurance policyholders. Be sure to register for a CBPconnect account after you purchase your trip insurance plan.

After you register for an account, you’ll be able to:

  • File a claim
  • Check your claim status
  • Download your Explanation of Benefits (EOB)
  • Contact us

Register (https://cbpconnect.com/register.aspx?en=g)
Login ( https://cbpconnect.com/ )

You can find claims information for Atlas Journey and Atlas On-The-Go within the "Claim Provisions" section of the policy documents that we emailed to you. Visit the Policy Documents page to download another copy of the policy documents. 

How Do I Check the Status of a Claim I've Submitted?

Please visit https://cbpconnect.com to check the status of your claim. You may also contact us by phone during regular business hours (Monday – Friday 8:30 a.m. to 5:00 p.m.). Call us at (866) 400-6090 (toll free) if you're within the U.S. or +1 (603) 328-6387 (collect calls accepted) if you're outside the U.S.

How Long Will It Take To Receive Payment for an Approved Claim?

If your claim is eligible for payment, you will receive an email asking if you would like to receive your payment by ACH or paper check.

  • If you choose to receive payment by ACH: You will be asked to enter your banking information. Payment will be deposited into your account immediately.
  • If you choose to receive payment by paper check: We will mail your check within 3 business days via USPS first-class mail.

How Can I Appeal a Denied Claim?

There is no special form required to file an appeal. If you wish to appeal your claim, you may send us a letter explaining the reason you disagree with the denial of your claim. You will need to include your policy and/or claim number as well as documents that support your claim. Email or mail your reasoning, policy/claim number, and supporting documents to:

Mail:
Attention: Co-ordinated Benefit Plans, LLC On Behalf of US Specialty Insurance Company
P.O. Box 26222 Tampa, FL 33623

OR Email:

AtlasJourneyClaims@cbpinsure.com (please include “Appeal” in the subject line)

KHE2FFFYH6SP-971744701-1498

WorldTrips' Atlas Journey, Atlas Cruiser, and Atlas On-The-Go trip protection insurance products are underwritten by Tokio Marine HCC's U.S. Specialty Insurance Company (USSIC). USSIC is a Texas-domiciled insurance company operating on an admitted basis throughout the United States. Coverage is available to U.S. residents of the U.S. states and District of Columbia only. This plan provides insurance coverage that only applies during the covered trip. You may have coverage from other sources that provides you with similar benefits but may be subject to different restrictions depending upon your other coverages. You may wish to compare the terms of this policy with your existing life, health, home, and automobile insurance policies. Coverage may not be available in all states.

In the State of California, operating as WorldTrips Insurance Services. California Non-Resident Producer License Number: 0G39705