Manage Your Travel Insurance Coverage
Use the WorldTrips Member Portal to access information about your coverage, make eligible updates, view documents, and manage claims.
Because available features and customer service contacts differ depending on your coverage, start by selecting the type of coverage you purchased.
Register for the Member Portal
You’ll need a Member Portal account to manage your coverage and access available self-service features.- Visit the WorldTrips Member Portal https://worldtrips.my.site.com/MemberPortal/s/login/SelfRegister
- Select “First-time user? Register for an account.”
- Enter the requested information, including your policy number and the insured’s information.
- Create your password and complete multifactor authentication.
- Sign in to access your coverage.
Have more than one policy?
After signing in, use the “Viewing” menu in the upper-left corner and select “+ Add Policy.” Enter the information for the additional policy you want to access.
- View your coverage information
- Download your ID card
- Download fulfillment and visa documents
- Update contact information
- Update your date of birth
- Update your passport number
- Update your beneficiary
- Update destinations
- Update credit card information
- View your purchase and payment history
- Request eligible changes to your coverage dates
- Cancel eligible coverage
- File and manage claims
- Submit supporting claim documents
- View your claim status and Explanation of Benefits (EOB)
- Submit an appeal
- Access available forms and resources
Update Personal Information
Go to Policy Information > Edit Contact Information to update available personal information, including your contact information, date of birth, and beneficiary information.
If you are unable to update your date of birth in the Member Portal, additional documentation may be required.
You can update your passport number separately by selecting Policy Information > Update Passport Number.
Change Your Destinations
Go to Policy Information > Edit Destinations to update eligible destination information.
Your default destination cannot be changed through this feature. After an eligible update is completed, the change will be reflected on your Confirmation of Coverage.
Change Your Coverage Dates
Go to Policy Information > Modify or Cancel Coverage.
If your coverage is eligible for a date change, the Member Portal will guide you through the available options. Changes may result in an additional premium charge or a credit, depending on the requested dates.
Cancel Coverage
Eligible coverage may be canceled through Policy Information > Modify or Cancel Coverage.
Cancellation eligibility and any applicable refund depend on the terms of your coverage, including factors such as when the cancellation is requested and whether a claim has been filed.
If you purchased through a broker and cannot cancel through the Member Portal, contact your broker for assistance.
Access Your Documents and ID Card
Under Policy Information, you can access available documents such as:
- Coverage fulfillment documents
- Insurance ID card
- Visa letter
- Coverage letters
You may also be able to request a physical insurance ID card through the Member Portal.
Manage a Claim
Go to Claims and Appeals to submit a new claim, upload supporting documents, and review existing claims.
To view an existing claim, scroll to the Claims section and select the claim you want to review. Available information may include the status of the claim, requests for additional information, and your Explanation of Benefits once it has been generated.
Need help filing a claim? Visit the Travel Medical Claims Resource Center for step-by-step filing instructions and a list of supporting documents you may need based on your type of claim. Learn How to File a Travel Medical Claim
Recently submitted a claim?
A newly submitted claim may not appear in the Member Portal immediately. If all required information has been received, it may take 5–10 business days for a claim to be generated and become visible.
Once all required documents have been received, a claim that is under examiner review may take 30–45 business days to complete.
Want to know what happens next? Learn more about the claims review process, possible requests for additional documentation, and how to track your claim.
Submit Additional Claim Documents
Go to Claims and Appeals > Submit Additional Supporting Documents.
Select the applicable claim, upload your documents, and submit them for review. You should receive a confirmation email after your documents are submitted.
The documents you need depend on the type of claim you are filing. Before submitting, review the requirements for your claim type to help make sure you have the appropriate supporting documentation. View Required Claim Documents
Did you pay for medical care out of pocket? The documentation and reimbursement process may differ depending on where you received care and how the provider billed you.
Learn what documents to collect and how reimbursement works before submitting your claim. Learn About Billing and Reimbursement
File an Appeal
If you disagree with a claim determination, you may submit an appeal with documentation supporting your request.
If your Explanation of Benefits says your claim was closed because required documentation was missing, you do not need to file an appeal. Instead, submit the requested documentation through the Member Portal so the claim can be reopened for review.
Appeal reviews may take 45–60 business days from the date received.
For instructions on submitting an appeal and the supporting information you may need, visit the Travel Medical Claims Resource Center. Learn How to Appeal a Claim
Managing a Claim for Someone Else?
Additional authorization may be required before WorldTrips can discuss Protected Health Information with someone other than the insured.
Learn about HIPAA authorization requirements and how to submit the required form.
Need Help With Travel Medical Coverage?
Customer Service
1-800-605-2282
+1 317-262-2132 (collect calls accepted)
service@worldtrips.com
- View coverage information
- Access available documents
- File or manage a claim
- Submit supporting claim documents
- Check claim status
Update Personal Information
Go to Policy Information > Edit Contact Information to make available updates.
You can also update your beneficiary through this section.
For a date-of-birth change, select Edit Contact Information and update the date of birth. If the change cannot be completed online, additional documentation may be required.
To update a passport number, go to Policy Information > Update Passport Number.
Manage a Claim
Go to Claims and Appeals. The page will automatically open to the Claims section.
On a mobile device, you may need to open the navigation menu first.
The top portion of the page is used to submit new claims and supporting documentation. To see claims you have already submitted, scroll to Your Claims.
Have an Atlas Journey policy purchased before November 5, 2025? The claims process is different for policies purchased before this date. Visit the Trip Protection Claims Resource Center for instructions on submitting and managing your claim.
Recently Submitted a Claim?
If all required information has been received, it may take up to 20 business days for a new claim to be generated and become visible in the Member Portal.
Claims under examiner review are generally expected to be completed within 20 business days after all required documents have been received.
Once the review is complete, you will receive information about the outcome or a request for additional information. Learn About the Claims Review Process
Before You File a Claim
The documents you need depend on the type of claim you’re filing. Before you begin, review the documentation requirements for your claim type and gather the applicable receipts, booking information, carrier documentation, medical documentation, or other supporting records.
Providing the required documentation and making sure names, dates, and booking details are consistent across your records can help prevent delays during the review process.
View Required Trip Protection Claim Documents
Be Aware of Claim Filing Deadlines
Deadlines apply for notifying WorldTrips of a loss and submitting your claim. Requirements vary based on the type and timing of the loss.
Review the applicable filing requirements as soon as possible after a loss occurs.
Review Trip Protection Claim Filing Deadlines
Submit Additional Documents
Go to Claims and Appeals > Submit Additional Supporting Documents.
Select the applicable claim number when available, upload your documents, and submit them for review. You should receive a confirmation email after your documents are submitted.
If WorldTrips requests additional documentation after your claim has been submitted, you can also use this feature to provide the requested information.
Did You Pay an Expense During Your Trip?
Atlas Journey does not offer direct provider billing. You are responsible for paying expenses upfront and then submitting applicable expenses for claims consideration.
Keep invoices, receipts, and other supporting documentation related to the expense so they can be submitted with your claim. Learn About Billing and Reimbursement
Appeal a Claim Decision
If you disagree with a claim determination, you may submit an appeal with information or documentation supporting your request.
In the Member Portal, go to Claims and Appeals, select Appeals, and start a new appeal. You will need your claim number, a written explanation, and any additional information or documentation supporting your appeal.
If your Explanation of Benefits indicates that your claim was closed because supporting documentation was missing, you do not need to file an appeal. Instead, upload the requested information through the Member Portal so the claim can be reopened for review.
Appeals are typically reviewed within approximately 60 days.
Registering as a Secondary Policyholder
When registering for the Member Portal as a secondary policyholder, use the Primary Traveler’s information.
The name and date of birth used during registration must match the primary traveler’s information provided on the application. If you later submit a claim, you can select the individual associated with that claim.
Need Help With Atlas Journey or Trip Protection Coverage?
Customer Service
866-400-6090
603-328-6387 (Option 3)
ctpservice@worldtrips.com
KHE2FFFYH6SP-971744701-1000
WorldTrips is a service company and a member of the Tokio Marine HCC group of companies.
WorldTrips' Atlas Travel Series and StudentSecure international travel medical insurance products are underwritten through binding authorities with TMHCC (CI) Insurance SPC Ltd and Houston Casualty Company (HC).
WorldTrips' Atlas Journey, Atlas Cruiser, and Atlas On-The-Go trip protection insurance products are underwritten by Tokio Marine HCC's U.S. Specialty Insurance Company (USSIC). USSIC is a Texas-domiciled insurance company operating on an admitted basis throughout the United States. Coverage is available to U.S. residents of the U.S. states and District of Columbia only. This plan provides insurance coverage that only applies during the covered trip. You may have coverage from other sources that provides you with similar benefits but may be subject to different restrictions depending upon your other coverages. You may wish to compare the terms of this policy with your existing life, health, home, and automobile insurance policies. Coverage may not be available in all states.
In the State of California, operating as WorldTrips Insurance Services. California Non-Resident Producer License Number: 0G39705