Israel War Travel Medical Coverage Alerts

Travel Alert: Travel Insurance Coverage for Trips to Israel

Important Notice: Due to the recent events in Israel, as of Wednesday, October 11th, 2023, WorldTrips will no longer be issuing NEW policies across all lines of business where Israel or Lebanon is a destination country. We apologize for any inconvenience this may cause and hope to resume selling new policies to Israel and Lebanon when circumstances make it possible to do so.

For Members With Effective Coverage In Israel Or Lebanon

As your partner in travel, WorldTrips is committed to helping our members through unexpected travel events before, during, and after a trip. This includes unexpected events like acts of terror that take place to the country you’re planning to visit or are currently traveling in.

As a part of your plan, you have access to Worldwide 24/7 assistance services through our partner On Call International. For access to these services please use the information listed below and indicate that you are a WorldTrips policyholder.

For access to these services, please call our World Service Center at:

Within the United States: (800) 605-2282 (toll-free)
Outside the United States: +1 (317) 262-2132 (collect calls accepted)

The associates at On Call International are available to provide guidance and emergency assistance, even in circumstances where a policy benefit may not apply and you would have responsibility for associated costs. This information is not intended to provide a guarantee of any benefit or payment as each circumstance will require a unique coverage review.

Our team is here to help answer your questions and assist with your needs during this serious situation.

WorldTrips offers both travel medical and trip protection plans, which are affected in different ways. Please review the information below and refer to your policy documents for details related to your coverage. If you have questions, please contact our World Service Center at:

Within the United States: (800) 605-2282 (toll-free)
Outside the United States: +1 (317) 262-2132 (collect calls accepted)

Atlas Travel Medical Series

Important notice for Atlas Travel Medical policyholders (Atlas Travel, Atlas Premium, Atlas MultiTrip, Atlas Group/DayTripper, ExchangeGuard, and SafetyWing) with effective coverage AND Israel is your destination country: the U.S. Department of State (US-DOS) has changed the travel advisory level for travel to Israel to Level 3 – Reconsider Travel.

Political Evacuation:

As of Wednesday, October 11th, 2023, the U.S. Department of State’s travel advisory for Israel has been raised to Level 3. Because of this designation, the political evacuation benefit has been triggered.

What does this mean?

For Atlas Travel, Atlas Premium, Atlas MultiTrip, Atlas Group/DayTripper, ExchangeGuard, and SafetyWing plans, the U.S. Department of State must issue a Level 3 or Level 4 travel advisory AFTER your arrival in the destination country. Your coverage also had to be effective prior to the advisory being issued, and you must contact WorldTrips within 10 days of the date the travel advisory is issued.

Atlas Journey Trip Protection Insurance (If Your Policy Number Begins With The Letter “T”)

Important Coverage Update

Relevant timing for Trip Cancellation and Trip Interruption benefit coverage triggers in the U.S. Eastern time zone:

  • October 6th: The initial terrorist attack occurred.
  • October 7th: Israel formally declares war.

Any policies purchased with an effective date of October 7th or after will not have coverage for this known and foreseeable event.