Trip Cancellation Claims Documents | Required Forms & Submission Guide

Cancellation
All Claims (For Each Travel Arrangement)	Booking confirmation/invoice Proof of payment (credit card/bank statement) Cancellation confirmation
All Claims (For Each Travel Arrangement) Booking confirmation/invoice Proof of payment (credit card/bank statement) Cancellation confirmation
Reason for Cancellation:
Reason for Cancellation:
Sickness or Injury	Proof of treatment, diagnosis, and prohbited travel
Sickness or Injury Proof of treatment, diagnosis, and prohbited travel
Death	Proof of the deceased (Death certificate, obituary, funeral pamphlet, etc.)
Death Proof of the deceased (Death certificate, obituary, funeral pamphlet, etc.)
Mental Health Hospitalization	Hospitalization records showing your dates there and diagnosis
Mental Health Hospitalization Hospitalization records showing your dates there and diagnosis
Hurricane	Proof of hurricane warning and your departure or destination that was effected
Hurricane Proof of hurricane warning and your departure or destination that was effected
Pregnancy	Proof of treatment, diagnosis, and date of pregnancy conception
Pregnancy Proof of treatment, diagnosis, and date of pregnancy conception
Complications of Pregnancy	Proof of treatment and diagnosis
Complications of Pregnancy Proof of treatment and diagnosis
Involuntary Termination	Copy of Termination Letter including date you were terminated Letter showing length of employment
Involuntary Termination Copy of Termination Letter including date you were terminated Letter showing length of employment
Shutdown of Travel Supplier	Proof of cancellation of all flights showing the reason Length of stoppage
Shutdown of Travel Supplier Proof of cancellation of all flights showing the reason Length of stoppage
Quarantine	Instruction and length of quarantine
Quarantine Instruction and length of quarantine
Bankruptcy of Travel Provider	Proof of Bankruptcy Confirmation if there were other transportation options Outcome of claim filed with credit card company
Bankruptcy of Travel Provider Proof of Bankruptcy Confirmation if there were other transportation options Outcome of claim filed with credit card company
Level Four (4) Travel Advisory	Letter showing if there were other itinerary options
Level Four (4) Travel Advisory Letter showing if there were other itinerary options
Unable to get required Vaccination	Physicians statement showing you are unable to receive a vaccinations Proof the vaccination is required for entry into your destination country
Unable to get required Vaccination Physicians statement showing you are unable to receive a vaccinations Proof the vaccination is required for entry into your destination country
Childbirth of a Family Member or Surrogate Mother	Proof of treatment, diagnosis, and date of pregnancy conception
Childbirth of a Family Member or Surrogate Mother Proof of treatment, diagnosis, and date of pregnancy conception
Death, Hospitalization, or Quarantine of Host	Hospitalization records showing dates and diagnosis Proof of the deceased (Death certificate, obituary, funeral pamphlet, etc.) Instruction to and length of quarantine
Death, Hospitalization, or Quarantine of Host Hospitalization records showing dates and diagnosis Proof of the deceased (Death certificate, obituary, funeral pamphlet, etc.) Instruction to and length of quarantine
Shutdown of Public Transportation	Proof and reason of shutdown Length of stoppage
Shutdown of Public Transportation Proof and reason of shutdown Length of stoppage
Shutdown of Airport, Air Traffic Control, Ctruise Port, or Train Station	Proof and reason of shutdown
Shutdown of Airport, Air Traffic Control, Ctruise Port, or Train Station Proof and reason of shutdown
Security Breach at Airport	Proof of closure due to security breach
Security Breach at Airport Proof of closure due to security breach
Involved in Traffic Accident	Police report showing date and time of accident
Involved in Traffic Accident Police report showing date and time of accident
Mechanical Breakdown or Theft of Vehicle	Proof of vehicle breakdown and the date it occurred Police report showing date and time of theft
Mechanical Breakdown or Theft of Vehicle Proof of vehicle breakdown and the date it occurred Police report showing date and time of theft
Called into Emergency Service	Letter showing the reason and who was called to service
Called into Emergency Service Letter showing the reason and who was called to service
Residence or Destination is Uninhabitable	Proof of your home being uninhabitable and the reason why Proof of your destination accommodations being uninhabitable and the reason why
Residence or Destination is Uninhabitable Proof of your home being uninhabitable and the reason why Proof of your destination accommodations being uninhabitable and the reason why
Evacuation due to Natural Disaster	Proof of evacuation order
Evacuation due to Natural Disaster Proof of evacuation order
Road Closure due to Weather or Natural Disaster	Proof of road closure and the specific roads that were closed
Road Closure due to Weather or Natural Disaster Proof of road closure and the specific roads that were closed
Cruise Water Levels	Proof of cancellation due to high or low water levels
Cruise Water Levels Proof of cancellation due to high or low water levels
Civil Disturbance	Proof of the disturbance that prevented you from traveling Length of disturbance
Civil Disturbance Proof of the disturbance that prevented you from traveling Length of disturbance
Jury Duty or Court Order	Copy of your jury summons or subpoena
Jury Duty or Court Order Copy of your jury summons or subpoena
Victim of Physical Assault	Police report including the date of assault
Victim of Physical Assault Police report including the date of assault
Theft of Passport or Visa	Police report including the date of theft
Theft of Passport or Visa Police report including the date of theft
Adoption or Child Custody Proceeding	Copy of notice received starting you were required to appear in court
Adoption or Child Custody Proceeding Copy of notice received starting you were required to appear in court
Cancellation of Planned Adoption	Proof of cancelled adoption including date of cancellation
Cancellation of Planned Adoption Proof of cancelled adoption including date of cancellation
Terrorist Attack or Incident	Proof of terrorist attack Letter showing if there were other itinerary options
Terrorist Attack or Incident Proof of terrorist attack Letter showing if there were other itinerary options
Legal Separation or Divorce	Copy of divorce filing including the date it was filed
Legal Separation or Divorce Copy of divorce filing including the date it was filed
Academic Examination	Letter showing date of examination and when you were notified
Academic Examination Letter showing date of examination and when you were notified
Extension of School Schedule	Original school schedule Updated school schedule
Extension of School Schedule Original school schedule Updated school schedule
Employment Location Transfer	Letter showing new location of employment Letter showing length of employment
Employment Location Transfer Letter showing new location of employment Letter showing length of employment
Military Leave or Paid Time Off was Taken Away	Letter from supervisor or commanding officer stating your time off was taken away
Military Leave or Paid Time Off was Taken Away Letter from supervisor or commanding officer stating your time off was taken away
Pet Care (Buy Up Option)	Letter or records from a Veterinarian showing proof of death or illness of pet
Pet Care (Buy Up Option) Letter or records from a Veterinarian showing proof of death or illness of pet

Interruption
All Claims	Booking Confirmation / Invoice for original itinerary Booking Confirmation / Invoice for updated itinerary Proof of payment (credit card / bank statement) Confirmation of refunds for missed travel arrangements
All Claims Booking Confirmation / Invoice for original itinerary Booking Confirmation / Invoice for updated itinerary Proof of payment (credit card / bank statement) Confirmation of refunds for missed travel arrangements
Reason for Interruption:
Reason for Interruption:
Sickness or Injury	Proof of treatment, diagnosis, and prohibited travel
Sickness or Injury Proof of treatment, diagnosis, and prohibited travel
Death	Proof of the deceased (Death certificate, obituary, funeral pamphlet, etc.)
Death Proof of the deceased (Death certificate, obituary, funeral pamphlet, etc.)
Mental Health Hospitalization	Hospitalization records showing your dates there and diagnosis
Mental Health Hospitalization Hospitalization records showing your dates there and diagnosis
Hurricane	Proof of hurricane warning and your departure or destination that was effected
Hurricane Proof of hurricane warning and your departure or destination that was effected
Evacuation due to Natural Disaster	Proof of evacuation order
Evacuation due to Natural Disaster Proof of evacuation order
Pregnancy	Proof of treatment, diagnosis, and date of pregnancy conception
Pregnancy Proof of treatment, diagnosis, and date of pregnancy conception
Complications of Pregnancy	Proof of treatment and diagnosis
Complications of Pregnancy Proof of treatment and diagnosis
Involuntary Termination	Copy of Termination Letter including date you were terminated Letter showing length of employment
Involuntary Termination Copy of Termination Letter including date you were terminated Letter showing length of employment
Paid Time Off was Taken Away	Letter from employer stating your scheduled PTO was taken away
Paid Time Off was Taken Away Letter from employer stating your scheduled PTO was taken away
Shutdown of Travel Supplier	Proof of cancellation of all flights showing the reason Length of stoppage
Shutdown of Travel Supplier Proof of cancellation of all flights showing the reason Length of stoppage
Bankruptcy of Travel Provider	Proof of Bankruptcy Confirmation if there were other transportation options Outcome of claim filed with credit card company
Bankruptcy of Travel Provider Proof of Bankruptcy Confirmation if there were other transportation options Outcome of claim filed with credit card company
Quarantine	Instruction and length of quarantine
Quarantine Instruction and length of quarantine
Childbirth of a Family Member or Surrogate Mother	Proof of treatment, diagnosis, and date of pregnancy conception
Childbirth of a Family Member or Surrogate Mother Proof of treatment, diagnosis, and date of pregnancy conception
Death, Hospitalization, or Quarantine of Host	Hospitalization records showing dates and diagnosis Proof of the deceased (Death certificate, obituary, funeral pamphlet, etc.) Instruction to and length of quarantine
Death, Hospitalization, or Quarantine of Host Hospitalization records showing dates and diagnosis Proof of the deceased (Death certificate, obituary, funeral pamphlet, etc.) Instruction to and length of quarantine
Shutdown of Public Transportation	Proof and reason of shutdown Length of stoppage
Shutdown of Public Transportation Proof and reason of shutdown Length of stoppage
Shutdown of Airport, Air Traffic Control, Cruise Port, or Train Station	Proof and reason of shutdown
Shutdown of Airport, Air Traffic Control, Cruise Port, or Train Station Proof and reason of shutdown
Security Breach at Airport	Proof of closure due to security breach
Security Breach at Airport Proof of closure due to security breach
Involved in Traffic Accident	Police report showing date and time of accident
Involved in Traffic Accident Police report showing date and time of accident
Mechanical Breakdown or Theft of Vehicle	Proof of vehicle breakdown and the date it occurred Police report showing date and time of theft
Mechanical Breakdown or Theft of Vehicle Proof of vehicle breakdown and the date it occurred Police report showing date and time of theft
Called into Emergency Service	Letter showing the reason and who was called to service
Called into Emergency Service Letter showing the reason and who was called to service
Residence or Destination is Uninhabitable	Proof your home being uninhabitable and the reason why Proof of your destination accommodation being uninhabitable and the reason why
Residence or Destination is Uninhabitable Proof your home being uninhabitable and the reason why Proof of your destination accommodation being uninhabitable and the reason why
Road Closure due to Weather or Natural Disaster	Proof of road closure and the specific roads that were closed
Road Closure due to Weather or Natural Disaster Proof of road closure and the specific roads that were closed
Cruise Water Levels	Proof of cancellation due to high or low water levels
Cruise Water Levels Proof of cancellation due to high or low water levels
Level Four (4) Travel Advisory	Letter showing if there were other itinerary options
Level Four (4) Travel Advisory Letter showing if there were other itinerary options
Civil Disturbance	Proof of the disturbance that prevented you from traveling Length of disturbance
Civil Disturbance Proof of the disturbance that prevented you from traveling Length of disturbance
Jury Duty or Court Order	Copy of your jury summons or subpoena
Jury Duty or Court Order Copy of your jury summons or subpoena
Victim of Physical Assault	Police report including the date of assault
Victim of Physical Assault Police report including the date of assault
Theft of Passport or Visa	Police report including the date of theft
Theft of Passport or Visa Police report including the date of theft
Adoption or Child Custody Proceeding	Copy of notice received stating you were required to appear in court
Adoption or Child Custody Proceeding Copy of notice received stating you were required to appear in court
Terrorist Attack or Incident	Proof of terrorist attack Letter showing if there were other itinerary options
Terrorist Attack or Incident Proof of terrorist attack Letter showing if there were other itinerary options
Academic Examination	Letter showing date of examination and when you were notified
Academic Examination Letter showing date of examination and when you were notified
Employment Location Transfer	Letter showing new location of employment Letter showing length of employment
Employment Location Transfer Letter showing new location of employment Letter showing length of employment
Military Leave was Taken Away	Letter from supervisor or commanding officer stating your military leave was taken away
Military Leave was Taken Away Letter from supervisor or commanding officer stating your military leave was taken away
Pet Care (Buy Up Option)	Letter or records from a Veterinarian showing proof of death or illness of pet
Pet Care (Buy Up Option) Letter or records from a Veterinarian showing proof of death or illness of pet

Travel Delay
All Claims	Original travel itinerary Updated travel itinerary Receipts for claimed expenses
All Claims Original travel itinerary Updated travel itinerary Receipts for claimed expenses
Reason for Delay
Reason for Delay
Delay of Travel Supplier	Proof of flight delay or cancellation
Delay of Travel Supplier Proof of flight delay or cancellation
Involved in Traffic Accident	Police report showing date and time of accident
Involved in Traffic Accident Police report showing date and time of accident
Lost or Stolen Passport	Police report including the date and theft
Lost or Stolen Passport Police report including the date and theft
Quarantine, Strike, Natural Disaster, Terrorist Incident, or Riot	Proof of the disturbance that prevented you from traveling
Quarantine, Strike, Natural Disaster, Terrorist Incident, or Riot Proof of the disturbance that prevented you from traveling
Road Closure	Proof of road closure and the specific roads that were closed
Road Closure Proof of road closure and the specific roads that were closed
Lost Seat Assignment	Letter from airline confirming lost seat assignment
Lost Seat Assignment Letter from airline confirming lost seat assignment

Medical
All Claims	Medical Invoice Proof of payment Medical records or office notes from visit Original travel itinerary
All Claims Medical Invoice Proof of payment Medical records or office notes from visit Original travel itinerary
Reason for Medical:
Reason for Medical:
Injury from Accident or Assault	Police report including the date of the incident
Injury from Accident or Assault Police report including the date of the incident
Pet Care (Buy Up Option)	Veterinarian medical invoice Veterinarian medical records or office notes Proof of payment
Pet Care (Buy Up Option) Veterinarian medical invoice Veterinarian medical records or office notes Proof of payment

Baggage
All Claims	Original travel itinerary Proof of payment for claimed expenses
All Claims Original travel itinerary Proof of payment for claimed expenses
Type of Baggage Claim
Type of Baggage Claim
Baggage Delay	Property irregularity report Delivery receipt showing the date the baggage was returned to you
Baggage Delay Property irregularity report Delivery receipt showing the date the baggage was returned to you
Damaged Baggage (With Travel Supplier)	Property irregularity report Outcome of claim filed with travel supplier Picture of damaged item
Damaged Baggage (With Travel Supplier) Property irregularity report Outcome of claim filed with travel supplier Picture of damaged item
Damaged Baggage (NOT with Travel Supplier)	Incident or police report Picture of damaged item
Damaged Baggage (NOT with Travel Supplier) Incident or police report Picture of damaged item
Baggage Loss (With Travel Supplier)	Property irregularity report Outcome of claim filed with travel supplier
Baggage Loss (With Travel Supplier) Property irregularity report Outcome of claim filed with travel supplier
Lost or Stolen Property	Copy of police report
Lost or Stolen Property Copy of police report

Rental Car Collision
All Claims	Original travel itinerary Rental car agreement Vehicle incident report Vehicle repair estimate Proof of payment (credit card / bank statement) Copy of police report (if involved in traffic accident or vandalism)
All Claims Original travel itinerary Rental car agreement Vehicle incident report Vehicle repair estimate Proof of payment (credit card / bank statement) Copy of police report (if involved in traffic accident or vandalism)

Trip Cancellation Claim Documents

Required Supporting Documents

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