Travel Assistance Services for Travel Medical Insurance Plans

Atlas Travel®, Atlas Premium TM, Atlas Group®, Atlas MultiTrip TM, & StudentSecure®


Travel and medical assistance services are available to WorldTrips customers who purchase an Atlas Travel, Atlas Premium, Atlas Group, Atlas MultiTrip, or StudentSecure travel medical insurance plan. These services are available worldwide 365 days a year. Emergency assistance services are available 24/7. 

 

For access to these services, please call our World Service Center at: 

 

Within the United States: (800) 605-2282 (toll-free) 

Outside the United States: +1 (317) 262-2132 (collect calls accepted) 

 

We're happy to assist you! 

 

Do you have an Atlas Journey® or Atlas On-The-Go® trip protection insurance plan? Review travel assistance services for trip protection insurance plans here


IMPORTANT NOTE: The services provided below are not a guarantee of any benefit or payment. Eligibility for services related to payable benefits are subject to the terms and conditions of the policy. Review your policy documents for your plan to see terms and conditions specific to your coverage. 

 

Note that there may be times when circumstances beyond our control hinder our ability to provide travel assistance services. We will make all reasonable efforts to provide the requested services as quickly as possible. 


 

Available Services Include:

 

Customer Service & Emergency Travel Assistance

These services are available in multiple languages 365 days a year.

 

Tracking for Lost Luggage

Access to a tracking service for assistance in locating luggage or other items lost in transit is available.

 

Emergency Message Relay

Should an emergency occur, a central point of contact will be established to communicate important information and messages to your designated family member, friend, employer, etc.

 

Emergency Cash Transfers

Assistance in arranging an emergency cash transfer with or without currency exchange is available.

 

Lost Passport & Travel Documents Assistance

Assistance with obtaining replacement passports, birth certificates, visas, airline documents, and other travel-related documents is available.

 

Embassy & Consulate Referrals

Contact information for various embassies. In addition, if you are a U.S. citizen and you become seriously hurt or ill overseas, a U.S. consular officer can assist in finding timely medical care.

 

Legal & Accounting Referrals

Recommendations for legal and accounting professionals can be provided should you find yourself in need of these services while overseas.

 

Bail Bond Assistance

If incarceration were to occur, assistance in obtaining a bail bond is available.

 

Translation & Interpretation Assistance

In situations where having a professional interpreter is appropriate, such assistance can be arranged for you over the phone.

 

Prescription Drug Replacement

If you were to lose your prescription medication while traveling, assistance will be provided to replace them.

 

Medical Monitoring

Consultations with attending medical professionals during your hospitalization and establishment of a single point-of-contact for family members or friends to receive ongoing updates regarding your medical status is available.

 

Provider Referrals

Contact information for Western-style medical facilities, dental practices, and pharmacies in your destination country that speak English is available.

 

Emergency Travel Arrangements

In the case of medical emergencies, political evacuations, and natural disasters, assistance in making emergency travel arrangements is available.

 

Dispatch of Physician/Nurse

In situations where your illness/injury prevents you from traveling, we can dispatch a physician to you.

 

Credit Card/Traveler Check Replacement

Assistance in replacing lost or stolen credit cards and traveler's checks is available.

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WorldTrips is a service company and a member of the Tokio Marine HCC group of companies.

WorldTrips’ Atlas Journey, Atlas Cruiser, and Atlas On-The-Go trip protection insurance products are underwritten by Tokio Marine HCC’s U.S. Specialty Insurance Company (USSIC). USSIC is a Texas-domiciled insurance company operating on an admitted basis throughout the United States.

WorldTrips’ Atlas Travel Series and StudentSecure international travel medical insurance products are underwritten by Lloyd's. WorldTrips has authority to enter into contracts of insurance on behalf of the Lloyd's underwriting members of Lloyd's Syndicate 4141, which is managed by HCC Underwriting Agency, Ltd.