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Frequently Asked Questions

View FAQs related to Atlas Travel, Atlas Group, and StudentSecure travel medical plans.

View FAQs related to Atlas Journey and Atlas On-The-Go trip protection insurance plans.

Travel Assistance Services

Explore travel assistance services included with Atlas Travel, Atlas Premium, Atlas Group, Atlas MultiTrip, and StudentSecure travel medical insurance plans.

Explore travel assistance services included with Atlas Journey and Atlas On-The-Go trip protection insurance plans.

Client Zone and Student Zone

Client Zone and Student Zone are our online portals for travel medical insurance policyholders. You can use these portals to:

  • Access your policy documents, including your ID card, visa letter, and fulfillment
  • Submit a claim
  • Check your claim status
  • Update your address
  • Renew or extend your policy
  • Cancel your policy

Sign in to access Client Zone and Student Zone.

Document Downloads

Visit our Document Downloads page to view and download pdfs of brochures, claim forms, appeal forms, and authorization/disclosure forms.

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WorldTrips is a service company and a member of the Tokio Marine HCC group of companies.

WorldTrips’ Atlas Journey, Atlas Cruiser, and Atlas On-The-Go trip protection insurance products are underwritten by Tokio Marine HCC’s U.S. Specialty Insurance Company (USSIC). USSIC is a Texas-domiciled insurance company operating on an admitted basis throughout the United States.

WorldTrips’ Atlas Travel Series and StudentSecure international travel medical insurance products are underwritten by Lloyd's. WorldTrips has authority to enter into contracts of insurance on behalf of the Lloyd's underwriting members of Lloyd's Syndicate 4141, which is managed by HCC Underwriting Agency, Ltd.