Submit a Claim

  • If You Have a Travel Medical Insurance Plan

    Travel Medical Plans Include Atlas Travel®, Atlas Premium™, Atlas Group®, Atlas MultiTrip™, Atlas Nomads™, & StudentSecure®

    In order to submit a claim for a travel medical insurance plan, you must complete, sign, and submit a Claimant's Statement and Authorization form along with proof of claim for every incident or condition. Proof of claim may include medical records, itemized bills, payment receipts, police reports, etc.


    You can complete and submit the Claimant's Statement and Authorization form, along with supporting documents, in one of the following ways:

    See more detailed instructions below.


    Submit a Claim Via DocuSign within Member Portal (Most Efficient Approach)



    NOTE: If you already have a Client Zone / Student Zone account, you do not need to register for a Member Portal account. Simply log in to Member Portal using your Client Zone / Student Zone login details.


    • Click "Claims and Appeals" in the main navigation menu.

    Don't Have Access to the Claims and Appeals Page?

    If you noted that you are not the insured's legal guardian, you will see the Protected Health Information Authorization page in place of the Claims and Appeals page. Enter the insured's email address and click "Send Request." Once the insured has completed and submitted our HIPAA form, you will gain access to the Claims and Appeals page and have the ability to submit a claim within 3-5 days.


    • Click the "Submit New Claim Via DocuSign" button under the "Claimant's Statement and Authorization Form" subheader in the "File a Claim" section and follow the instructions.

    For more extensive step-by-step instructions, including screenshots, please see the "Via DocuSign Within Member Portal" section of our "How to Submit a Claim" guide.


    Submit a Claim Via Online Submit Claim Request Form


    • Download the Claimant's Statement and Authorization form here.
    • Complete and sign the form.
    • Visit www.worldtrips.com/customer-service and select "Submit a claim or appeal for your Atlas Travel, Atlas Premium, Atlas Group, Atlas MultiTrip, Atlas Nomads, or StudentSecure plan" under the "Actions" header.
    • Click the "Submit Claim" button.
    • Fill in the requested information on the Submit Claim Request Form and upload the form, along with additional documentation (medical records, receipts, invoices, etc.).
    • Click "Submit."

    Submit a Claim Via Mail


    WorldTrips
    Claims Department
    PO Box 240358
    Apple Valley, MN 55124
    U.S.A.


    WorldTrips is also happy to fax, e-mail, or mail the form(s) to you upon request.


    Important Note For Students:

    For eligibility purposes, you must submit the following along with a Claimant's Statement and Authorization form:

    • A copy of your education-related visa (F-1, J-1, OPT, etc.) or valid I-20/DS2019
    • Proof of full-time student status (not necessary if submitting a valid F-1 visa including OPT, or J-1 visa)


    Still Have Questions?

    Browse these helpful resources:


    CONTACT US
  • If You Have a Trip Protection Insurance Plan

    Trip Protection Plans Include Atlas Journey® & Atlas On-The-Go™

    In order to submit a claim for a trip protection insurance plan, you must complete, sign, and submit a comprehensive online claim form along with proof of claim (this may include medical records, itemized bills, payment receipts, police reports, etc.) for every incident or condition.


    Visit https://cbpconnect.com to complete and submit the claim form and supporting documents. If you are unable to upload your documents using https://cbpconnect.com for any reason, you may email the documents to [email protected].



    Still Have Questions?

    Check out our Trip Protection Insurance Frequently Asked Questions page to see frequently asked questions and answers for your Atlas Journey or Atlas On-The-Go plan, including FAQs related to the claims process.

    You can also view all the travel assistance services available with your plan.


    CONTACT US


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WorldTrips is a service company and a member of the Tokio Marine HCC group of companies.

WorldTrips’ Atlas Journey, Atlas Cruiser, and Atlas On-The-Go trip protection insurance products are underwritten by Tokio Marine HCC’s U.S. Specialty Insurance Company (USSIC). USSIC is a Texas-domiciled insurance company operating on an admitted basis throughout the United States.

In the State of California, operating as WorldTrips Insurance Services. California Non-Resident Producer License Number: 0G39705

WorldTrips’ Atlas Travel Series, Atlas Nomads, and StudentSecure international travel medical insurance products are underwritten by Lloyd's. WorldTrips has authority to enter into contracts of insurance on behalf of the Lloyd's underwriting members of Lloyd's Syndicate 4141, which is managed by HCC Underwriting Agency, Ltd.